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Privacy Statement

GUEXX Inc. is strongly committed to protecting your privacy and providing you with the highest level of customer service.

Set out below is information that we are required to communicate to our customers. We recommend that you keep this information for future reference.

What information we collect

Occasionally, you may need to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal

information to us and to advise them that we can be contacted for further information (see 'How to contact us' at the end of this brochure).

How we collect personal information

We collect personal information in a number of ways, including:
  • directly from you, for example, when you provide information by phone, in application forms or other agreements, or when you submit your personal details through our websites (eg. during employment application);
  • from third parties such as our related companies, credit reporting agencies or your representatives;
  • from publicly available sources of information;
  • from the organisations identified under 'When we disclose your personal information';
  • from our own records of how you use your GUEXX's marketing services;
  • when you visit our websites.

How we use your personal information

Your personal information may be used to:
  • verify your identity;
  • assess your employment application
  • assist you to subscribe to our services;
  • provide the services you require;
  • administer and manage those services, including charging, billing and collecting debts;
  • inform you of ways the services provided to you could be improved;
  • conduct appropriate checks for credit-worthiness and for fraud;
  • research and develop our services;
  • gain an understanding of your information and communication needs in order for us to provide you with a better service; and
  • maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so that we, our related bodies can promote and market services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages). This is

to keep you informed of products, services and special offers and may continue after you cease acquiring services from us. If you do not wish us, our related bodies or our dealers to contact you to promote and market

products, services and special offers to you.

When we disclose your personal information

These organisations carry out our:

  • customer enquiries;
  • mailing operations;
  • billing and debt-recovery functions;
  • information technology services;
  • installation, maintenance and repair services;
  • marketing, telemarketing and door-knocking services;
  • market research; and
  • website usage analysis.

We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, we may disclose your personal information to:

  • your authorised representatives or your legal advisers (e.g. when requested by you to do so);
  • credit-reporting and fraud-checking agencies;
  • credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
  • our related companies;
  • our professional advisers, including our accountants, auditors and lawyers;
  • government and regulatory authorities and other organisations, as required or authorised by law.

Help us to ensure we hold accurate information

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. 

However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:
  • let us know if there are any errors in your personal information;
  • keep us up-to-date with changes to your personal information (e.g. your name or address); and

Terms of Use & Changes to this Statement 

Your use of GUEXX Website, and any disputes arising from it, is subject to this Statement and governed by our Terms of Use, including its choice of law provisions. We reserve the right to change and update the

Policy and these changes will be made when appropriate, in a timely manner. We encourage you to examine our Policy from time to time to ensure you are aware of any changes we may have made.

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. 

We reserve the right to charge a fee for searching for and providing access to your information.

How to Contact Us

If you have any questions in relation to our privacy statement, please contact us by:

  • Phone at 1-888-9GEPLEX (1-888-943-7539)
  • E-mail privacy@guexx.com
  • writing to us at the address below (please include your email address and phone number with your correspondence along with the information needed to support your request): 

    GUEXX Inc.
    Attention: Privacy Officer
    1 Yonge St., Suite 1801
    Toronto, Ontario
    M5J 2Y2

Last updated: December 23, 2009.